F A Q - FREQUENTLY ASKED QUESTIONS
Orders:
To order wine on our website, you must be of legal age. You can then select your Burgundy wines from the online shop and add them to your cart. All you need to do is proceed with the payment by credit card directly on the site, and your order is confirmed!
Of course! At Domaine MIA, we offer several organic Burgundy wines made from different grape varieties. A mixed order of several cuvées will allow you to discover their unique characteristics.
No, neither in quantity nor in value. At Domaine MIA, we will deliver just one bottle if that’s your choice!
Once your order is confirmed on the online store, you will be notified by email about the progress of your order and its shipment. You will also receive a tracking number to follow your package’s delivery.
Our order preparation time is very short, so do not delay in contacting our customer service if you wish to modify or cancel your order. We will advise based on each situation.
Delivery:
Transport is an important aspect of our eco-responsibility. While carbon-neutral transport remains a goal for many carriers, we have chosen to entrust the transport of our packages to CHRONOPOST and UPS, both of which are committed to a long-term eco-responsible approach.
Chronopost, committed to carbon neutrality, is a signatory of the CO2 Objective Charter, which encourages road freight carriers to reduce CO2 emissions.
Chronopost has deployed a fleet of eco-friendly vehicles that have been delivering all of Paris since mid-September 2019, and has since expanded this deployment to 24 major French cities. Their goal is for one in two parcels to be delivered by these vehicles by 2025.
Meanwhile, UPS, through its "UPS carbon neutral" project, supports initiatives aimed at offsetting carbon emissions during shipments. UPS has funded reforestation projects, landfill gas elimination, wastewater treatment, and methane removal.
All our orders are delivered by our carriers Chronopost or UPS, depending on the weight of the package and the delivery location.
All orders are processed within 48 working hours.
In France, the delivery time with our carrier is 72 hours. In Europe, this time can be up to 5 days depending on the country.
We currently ship our wines to France and 22 European countries, from neighboring countries like Switzerland, Belgium, Germany, and Italy to the Baltic states or Finland.
We are working on the development of our e-shop and our goal is to make delivery possible in as many countries as possible.
If the country you wish to have your delivery sent to does not yet appear in the possible destinations, please inform us by email at contact@domaine-mia.com, and we will notify you once delivery to that country becomes available.
Our orders are prepared with the utmost care. However, if you notice an error in your order, please contact our customer service..
You can exercise your legal right of withdrawal and return your entire or partial order within 14 days from the date of receipt. Return shipping costs will be at your expense. The merchandise must be unused/untouched.
All our parcels are shipped in cartons specially designed to resist the transport of your wines.
However, if the package is damaged upon receipt, it is best not to accept delivery and have this refusal noted on the delivery slip.
If a bottle arrives broken, please contact our customer service by email at contact@domaine-mia.com, or directly by phone at +33 630111448, and we will offer you solutions.
An invoice is issued as soon as your payment is confirmed. Simply log in to your account to view or download your invoice. By creating an account, you will also be able to keep track of your order history.
SECURITY AND PAYMENTS
Online payments are processed through the STRIPE platform, allowing you to make secure payments by credit card.
We do not store any payment data on our servers. All data is stored and secured by STRIPE.
You may also pay through APPLE PAY.
Mastercard, Visa... all credit cards are accepted for online payments.
Gifts:
Absolutely. When placing your order, simply enter a delivery address different from the billing address. No invoice or price information will be included in the package.
